How do I contact Chase customer service?

How do I contact Chase customer service? Need help with your account? Sign in to and send us a secure message; or call 1-800-935-9935.

Does Chase have 24/7 customer service? Business ServiceLine is available 24 hours a day, 7 days a week from any phone. Just think – you can bank from your office, home and even your car.

Can I email chase? If you’re an existing customer, just sign in to to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose “Secure messages.”

How do I get a human at Chase? Sign in to and send us a secure message; or call 1-800-935-9935.

How do I contact Chase customer service? – FAQ

Can you chat with Chase?

While Chase does not offer live chat, they do have a phone number. The best phone number for Chase is their 800-935-9935 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it.

How do you cancel a pending transaction on Chase?

First, select the account that will have the payment you want to stop. Next, from the Things You Can Do menu, choose Stop Payment on a Check. From there you can add or cancel a stop payment request.

Has Chase Bank Been Hacked?

JPMorgan Chase in September confirmed that it was the victim of a cyber-attack that compromised customer information. “This breach is really serious – Chase is one of the most secure banks out there,” says financial fraud expert Avivah Litan, an analyst at the consultancy Gartner. “It’s a national crisis.

How do I contact Chase about credit card application?

Credit Card: 1-800-432-3117. Go to for call center hours. Personal Banking: 1-800-935-9935. Go to for call center hours.

How do I cancel a Chase credit card payment?

Cancel a stop payment in a few easy steps. From the Stop Payment Details page, click on “Cancel” next to the stop payment you would like to revoke. Note: Any user entitled to the account may revoke a stop payment. Verify your request to cancel your stop payment.

Will Chase refund me if I get scammed?

What Is the Chase Refund Policy? Chase customers can dispute charges and request refunds in various situations. The most common reasons for disputes include Charge errors and Fraudulent charges.

When can I dispute a charge?

You normally have 60 days from the date a charge appears on your credit card statement to dispute it. This time limit is established by the Fair Credit Billing Act, and it applies whether you’re disputing a fraudulent charge or a purchase that didn’t turn out as expected.

How do I dispute a charge on my debit card?

Disputing a debit card charge involves contacting your bank and asking it to cancel the error, which restores your balance to its previous level. The bank’s final decision can take up to 10 business days. Call your bank’s customer service hotline, which you can usually find online or on the back of your debit card.

Why did Chase lock my account?

Why Is Your Chase Bank Account Locked? Chase bank may freeze bank accounts if it suspects illegal activities or unauthorized users trying to access your money. You can immediately connect with a customer service representative to regain access to online banking.

Why am I locked out of my Chase account?

If it notices anything unusual that may be a sign of fraud or identity theft, your account will be suspended. In some instances, the bank reps can try to get a hold of you first, and if you don’t answer their call, they will block your account.

Does Chase have a virtual assistant?

The Chase Digital Assistant is an intelligent virtual assistant. Think of it as a personal assistant that’s always available in the Chase Mobile app to help you make the most of your money by answering questions and helping you manage your finances.

Does Chase Bank call me?

We won’t ask you for your PIN or password by calling you or by sending you an email. We may ask for this information only when you call us to discuss your account. Be careful when you get a phone call from someone who: Threatens to close or suspend your account if you don’t tell them your personal information.

Can you stop payment on a pending transaction?

You can cancel a pending transaction on a debit card. However, your bank can usually help you if the pending debit transaction looks fraudulent or if the merchant doesn’t seem to want to work with you to fix the issue.

How do I dispute a charge?

Consumers can dispute fraudulent charges on their bill by calling their issuer. This is typically a quick process where the issuer will cancel the credit card in question and reissue a new one. You also have the right to dispute a credit card charge for a purchase you willingly made.

How long does Chase take to approve?

Chase credit card applications are usually under review for 7-10 business days. Some applicants may receive an instant decision, while others may have to wait up to 30 business days in rare cases.

Does Chase approve instantly?

Chase approves most credit card applications instantly. As soon as you click submit, you should receive a decision within 60 seconds. However, some applications require further review.

Does 7-10 days mean denial?

7-10 Days Status Message

A 7-10 day message typically means that your application has been denied. You can either wait for the rejection letter or call Chase reconsideration line at 1-888-270-2127 and plead your case.

How long do chase disputes take?

The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 60 days for credit card disputes and 90 days for debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.

How easy is it to dispute a charge?

You must submit a written notice to your bank’s billing department within 60 days after the first bill with the error was sent to you, according to the Federal Trade Commission. As with fraudulent charges, many banks and credit card issuers allow consumers to submit disputes online, including: American Express.

How long does a refund take on Chase debit card?

How Long Does Chase Refund to Debit Card Take? Refunds at Chase take about 1 to 3 days, although it could be longer depending both on your card issuer and the merchant. A more realistic time frame is about 7 days. You can process refunds by signing in to your account and following instructions to refund.

Can I still use my card if my online banking is locked?

Yes, you can still use your credit card if your bank account’s username and password have been locked. This is because your credit card account has no connection to your bank account.